Customer Service for Marigold Resort Essay

CUSTOMER SERVICE ON THE MARIGOLD HOTEL1 One shiny summer morning in 03 2010, owner and Standard Manager George Chacko is at his secure second-floor business office suite in the Marigold Hotel in the Chanakyapuri area of New Delhi. He had been notified to a making customer service trouble, and planned to resolve the issue before this got beyond control. Chacko hailed from a family of real estate builders and business people. Over the time for the hundred years, he had noticed that New Delhi lacked adequate high-quality motel space to serve the increased organization and holiday traffic that was generated by the growing and globalizing Indian overall economy. Prices by existing 5-star hotels in the nation's capital were sky-high, and support was occasionally indifferent. His entrepreneurial predatory instincts sensed an opportunity – and led him to design and develop Marigold Hotel in answer to this circumstance. A 4-star hotel, the Marigold opened for business in 2007. It rapidly developed a strong status for providing excellent customer support, offering a clean and delete word environment intended for guests to stay in, and using well-trained and courteous staff. The Marigold was particularly noted for its restaurants – the " Uttar” which usually served meals in the North Indian traditions, and the " Dakshin” which usually served food in the To the south Indian traditions. Beyond the hotel's guests, these eating places were recurrent destinations to get the citizens of Delhi as well. Area service at the Marigold was also of high quality – friends often lauded the quality and presentation in the food, plus the timeliness of service. Room service orders were maintained in a separate food preparation region that could pull on the solutions of the two restaurant kitchen areas. Overall, occupancy rates in the Marigold coming from 2007 through mid 2008 were usually in the 90100% range. Chacko had an undergrad degree in Industrial Executive. On the development side, this individual employed his knowledge about method design and implementation to run things...

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